Herts Bathroom Centre was established May 1998 in its existing building in Market Street as a retail Bathroom showroom in the centre of Watford.It was set up by three directors, Anthony Vico and John Henderson, both ex British Gas engineers who are also directors of Gas Mark 1. Kevin Richardson is the third director who has background of over twelve years as sales person and then as a buyer in the plumbing and heating trade prior to establishing Herts Bathroom Centre.
Herts Bathroom Centre was set up on the back of Gas Mark 1`s success and reputation in the local area as a gas installer.
Herts Bathroom Centre started and remains on the first floor but now occupies the Kitchen Showroom on the ground floor and basement as well as two further floors of bathroom showroom. The business started off as a Bathroom Showroom primarily displaying many leading brands often lead by our clients demands. This soon lead in to our existing clients often asking whether or not we supply Kitchens, the decision was then taken to build a Kitchen showroom in the basement which now occupies part of the Ground floor too. The showroom now represents over 8000 square foot of showroom space. We now display and offer an installation option on all displaying products, Bathrooms, Bedrooms, Kitchens, Blinds and Flooring establishing ourselves as the complete solution for your Home Interior requirements.
The success story is down to hard work, professionalism, good customer service, product knowledge, understanding customer requirements and more than anything else the people you employ. I believe customers buy from people they like and trust, people they know they can call or walk in and receive a warm and welcome reception as well as expertise.
The Watford Showrooms
The showrooms display many of the industry’s top brands, keeping the showroom as interesting as possible and up to date is very important to us. We pride ourselves on customer service, recommendations from old customers as well as repeat business stands testament to that. The Bathroom showroom is manned by Neil Davies, showroom manager with over 30 years’ experience in the bathroom industry, Patrick Holgate with over 30 years in the Bathroom industry, Mark Sidney manages the Kitchen and Bedroom showroom. Companies need great sales people but behind the showroom we need a warehouse manager, Stewart Dalton makes sure the goods come in on time and go out to our customers in the condition you expect , Gary, amongst other duties is our driver, the last person you see sometimes from the company who makes that last impression of the sales experience you as a valued customer have received. Elaine looks after our accounts and trade account invoicing. All these people matter to the company’s progress and reputation.
We are a retail showroom in the centre of Watford offering leading brands and good old fashion traditional values. We offer a supply only service but also offer an in house installation service by our own installation team. All of our leading engineers have undertaken the apprenticeship scheme offered in conjunction with local colleges. Therefore being with the company for so long they understand the customer service standards expected along with an exceptional work ethic. One engineer recently said to me the “the finished product needs to be as good in our customers home as I would expect in my own” an ethic I am sure is shared by all our engineers. The supply and installation package is offered to take all the strain and stress away from the customer. We acknowledge any appreciate customers want to choose the right company to work in their homes and keeping their home as tidy and clean as possible really matters.
If you are looking for an installation package it starts by booking a free home survey with Tony or John, who will help you design your room, they will never ask you to sign any order, just help and advice. The installation quotation is typed and handed to relevant salesperson. We invite you in to the showroom with an appointment that suits you, to help choose the products. At the end of that appointment we hope to give you two separate quotations, one for the product and one for the installation. That way we hope to be as transparent as possible.
We always offer a warm and friendly welcome to our showroom, if you have any requirements in the future please give us a call just for a chat to see how we can help you.
Meet the Team
Our home surveys are carried out by either Tony Vico or John Henderson who are the company directors and are ex installers themselves, not salesmen on commission. This ensures that our customers are advised by people with detailed knowledge and many years experience in installation work. After the home survey has been completed we prepare a quote for the installation costs only and you, as the customer will be invited to one of our showroom to select the products that you would like (therefore no pushy sales people in your home).